PepsiCo Canada is committed to providing an accessible environment in which all individuals have equal access to PepsiCo products and services in a way that respects the dignity and independence of persons with disabilities. This includes creating and fostering inclusive and positive attitudes that are considerate and accommodating of all individuals, including people with disabilities. This also includes discouraging attitudes that devalue and limit the potential of persons with disabilities.
In working towards its goals under this Policy, PepsiCo Canada is committed to becoming a barrier free environment, and will endeavour to do the following in accordance with provincial legal requirements:
A barrier is anything that prevents a person with a disability from fully taking part in society because of that disability. Some barriers include:
This Policy has taken into consideration our obligations under Canadian laws, including Ontario’s Accessibility for Ontarians with Disabilities Act (AODA). As legislation changes and develops, PepsiCo Canada will review and amend its policies, practices and procedures, as necessary.Associated Policies
Customer and Consumer Service Policy (AODA)
PepsiCo Canada’s Accessibility Policy gives guidance to the delivery of services to people with disabilities, in compliance with requirements of provincial legislation such as Accessibility for Ontarians with Disabilities Act (AODA). This applies to all PepsiCo Canada employees, volunteers, third party contractors who deal with the public on behalf of PepsiCo Canada, and those who are involved in PepsiCo Canada’s policy and procedure development.
The Senior Management of PepsiCo Canada is committed to, and will work to improve access and opportunity for, people with disabilities by making reasonable efforts to identify, remove and prevent barriers that interfere with their ability to make full use of the services. They will foster an inclusive and accessible business environment for people of all needs and abilities.Policy
PepsiCo Canada’s goal is to deliver exceptional customer and consumer service. We endeavour to service our customers and consumers in a manner that reflects the principles of dignity, independence, integration and equal opportunity. Our commitment is to provide all customers and consumers, including those living with disabilities, the same opportunity to access our goods and services and benefit from those goods and services in the same place and in a similar way.Guiding Principles
The following guiding principles clarify expected attitudes and behaviours in daily work life with customers, consumers and each other:
PepsiCo Canada is committed to excellence in serving all customers and consumers, including persons with disabilities, by removing barriers to their full participation that might arise in the course of doing business as follows:
PepsiCo Canada employees, volunteers and third party contractors shall accommodate the use of service animals by people with disabilities who are accessing our services and facilities, with the exception of areas restricted to animals under law or PepsiCo policies, for example, food preparation environments. For those restricted areas, PepsiCo Canada will provide an acceptable alternative assistive device for people relying on service animals. To be considered a service animal under this Policy, it must be readily apparent that the animal is being used because of a person’s disability or the person with a disability must provide a letter from a physician or nurse confirming that it is required because of his or her disability.Support Persons
Where a person with a disability is accompanied by a support person, PepsiCo Canada staff, volunteers and third party contractors shall ensure that both persons are permitted to enter the premises together and shall ensure that the person with a disability can access the support person while on the premises. A support person is a person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs or with the access to goods or services. The support person can be a paid support worker, volunteer, a friend or a family member.Notice of Temporary Disruption
PepsiCo Canada will provide affected customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. Notice of a service disruption will be placed in a conspicuous area and/or communicated by any method deemed to be reasonable under the circumstances.Training of Staff
PepsiCo Canada will provide training to all employees, volunteers and third party contractors who deal with our customers or consumers. PepsiCo Canada will also seek to ensure that the staffs of any third parties acting on PepsiCo Canada’s behalf have received training on serving our customers and consumers with disabilities.
Training will cover the following:
Training for new employees will occur as part of PepsiCo Canada’s orientation training, and ongoing training will be provided to all employees with respect to any changes to PepsiCo Canada policies, practices and procedures.Communication and Feedback Process
Documentation that describes our accessibility commitments will be maintained on PepsiCo Canada’s website and provided to individuals, upon request, in the appropriate format. Comments on the way in which PepsiCo Canada provides goods and services to persons with disabilities are welcome and appreciated, and can be shared through our website, by email, by phone or via regular mail. PepsiCo Canada will thoroughly review all customer and consumer feedback, investigate its relevance to our Customer and Consumer Service Policy and to our accessibility commitments, and take steps to rectify any gaps in our delivery of goods and services.Questions Concerning This Policy
Any questions about this policy should be referred to your PepsiCo Canada sales representative.